Skip to content
FREE SHIPPING OVER $75

Shipping policy

At Puffweiser Hemp, we strive to deliver your order quickly, securely, and with the highest level of care.

Handling Time

  • All orders are processed and prepared for shipment within 2 business days (Monday–Friday, excluding holidays).

Standard Shipping

  • Once shipped, orders typically arrive within 1-3 business days for express.

  • Once shipped, orders typically arrive within 3-5 business days for standard.

  • Once shipped, orders typically arrive within 5-8 business days for economy.

  • Delivery times may vary depending on your location and carrier schedules.

Expedited Shipping

  • We also offer expedited shipping options for customers who wish to receive their orders sooner.

  • Expedited shipping rates will be calculated at checkout and may vary based on location and order size.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your delivery in real time.

Additional Information

  • Shipping times are estimates and not guaranteed, as they may be subject to carrier delays outside of our control.

  • We currently ship only within the United States.

  • If you experience any issues with your order, please contact our support team and we’ll be happy to assist. ( Live chat is the fastest option to get a response, normally within 4 hours; Email: puffweiserhemp@gmail.com)

Change Address After Ordering

Once the order is made, we cannot change the address since we ship out the products on the same day, Please ensure to get the right address when ordering.

Shipping Update: USPS Tracking Showing “Pre-Shipment”

If your USPS tracking status is showing “Pre-Shipment” or “Label Created, USPS Awaiting Item,” please don’t worry — this is a common USPS tracking delay and does not necessarily mean your package is lost.

What does “Pre-Shipment” mean?

This status means your shipping label has been created, but USPS has not yet updated the first scan in their system.

In many cases:
• Your order has already been packed or dropped off
• USPS may not scan it immediately
• Tracking can sometimes update after the package is already moving

Why does this happen?

USPS tracking delays can happen because of:
• High shipping volume
• Missed acceptance scans
• Weekend / holiday backlog
• Delayed processing at USPS facilities

What should you expect?

It is normal for Pre-Shipment to remain for 2–7 business days, and sometimes longer during busy periods.

Please note
• All Puffweiser orders are processed within 1–2 business days
• Once your order is handed off, USPS tracking updates are controlled by the carrier
• Your package may still be in transit even if tracking hasn’t updated yet

Shipping Protection Covers
Lost packages
Tracking shows no movement for 21 days.
USPS confirms the package is lost.
If it says “Delivered”, we are not able to make a replacement 

Shipping Protection Does NOT Cover
This shipping protection does not include stolen or opened/damaged packages
Packages returned due to an incomplete or invalid address.


Damaged items
Products arrive broken, leaking, crushed, or otherwise unusable due to shipping.
The customer provides photos of the package and damaged items.

Need help?

If your tracking has shown Pre-Shipment for more than 7 business days, please contact our support team and we’ll be happy to look into it for you.

Thank you for your patience and support. 💚
We appreciate you shopping with Puffweiser Store.