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We've sent you an email with your new tracking number. If you don't see it, check your inbox and spam folder for the confirmation email.
Pre-shipping means your order has been processed and a label was created, but the carrier hasn't scanned it yet. This usually resolves within 1–2 business days.
If your order has been in pre-shipping for more than 3 business days, there may be a delay with the carrier. Contact our support team and we'll investigate immediately.
Orders typically ship within 1–3 business days. During sales events or holidays, processing may take an extra 1–2 days. You'll receive a shipping confirmation email once it's on the way.
We currently ship to all 50 US states. International shipping is not available at this time. All orders are shipped discreetly with no branding on the package.
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